Quickbooks supports understand and appreciate the ownership and bona fide statutory claim of any customer on their hardware and software therein, and we maintain utmost transparency and clarity as to the access to the information that may be relevant and required for the purpose of providing quality resolution to our value customers. Keeping this principle at the forefront of all our activity directed to providing Quickbooks customers prompt support and service of the highest standards, we encourage you as Quickbooks support customers to carefully read and understand the terms, conditions and disclaimers laid out on our website before going ahead with availing our support services. By giving your consent to a Quickbooks support specialist to deal with, identify and help resolve any or all issues you might be facing with your hardware or software you would have agreed in principle to the terms & conditions for availing our support services. At Quickbooks support, each customer is a valued customer and we would like to maintain and uphold that always.
As valued Quickbooks support customer we encourage you to understand and appreciate that any financial transaction that may take place for the purpose of and resulting from the process of identifying the issues/s raised by you with Quickbooks support is done with your complete knowledge of the nature of problem identified by the support specialist and after he has explained it to you. Once you have understood and agreed to the financial transaction any personal information / data like credit card, charge card number, expiry and other such relevant information that may be crucial to formalizing and completion of the transaction is progressed with your complete awareness, knowledge and consent obtained during the course of resolution being provided. The Quickbooks support specialist reiterates the circumstances and parameters and purview within which any such financial transaction may take place.
We send all new customers welcoming emails and may communicate with them regarding our products and services. Visitors to our website that are not customers but provide MySite with contact information may receive emails from MySite that contain information about our products, special offers and other promotions. Established users will occasionally receive emails containing information about us, updates on new products, sales specials, information about other MySite products that are likely to be of interest to our users, and customers satisfaction questions. Visitors and MySite users may opt-out of such notices. Please see the Choice and Opt-out sections. We may contact former customers to gather feedback on the services.
We send all customers emails summarizing their order details including credit card charges. These emails are a part of the MySite online purchase process, and users cannot opt-out of receiving them, though they can deactivate their account. Information identifying the credit card is not included in these communications.
We communicate with users on a regular basis to provide requested services and regarding issues relating to their accounts. We reply via email or phone, in accordance with the users wishes.